You can easily reach us in several ways. Also check out Elenia Aina, where you can manage your daily electricity needs conveniently whenever you want.
Customer service
020 690 025 Mon–Fri 8 a.m.–6 p.m.
Calls are subject to a local network charge or a mobile call charge.
Contact us via email: asiakaspalvelu@elenia.fi
Log into the Elenia Aina service
Convenient Elenia Aina at your service! Easily monitor your electricity consumption, enable load control and home automation connection, manage your billing and check out our solar and electric car charging meters.
The service is available in Finnish.
Call Outage service 24 h
Report to our Outage service the location of a fault or a threat to the electricity network. The call is free of charge.
Cable location information
0800 133 544 Mon–Fri 7 a.m.–5 p.m.
The call is free of charge.
At Kaivulupa.fi, you can find out the locations of Elenia’s cables, free of charge. Excavation work requires a cable assessment and permission to commence the excavation work.
Tree-felling service
020 586 4060 Mon–Fri 8 a.m.–3 p.m.
Calls are subject to a local network charge or a mobile call charge.
Does your request concern network services or electricity sales?
Please get in touch if you have questions about your network service invoices, network service agreement or electricity connection or even electricity measurement. We will cater for your needs in Elenia’s operational area.
If you are moving house or shopping around for an electricity agreement, please contact your preferred electricity supplier.