Elenia is the second largest distribution system operator in Finland. It provides services to 430,000 customers in more than 100 municipalities in Kanta-Häme and Päijät-Häme, Pirkanmaa, Central Finland, South Ostrobothnia and North Ostrobothnia. We produce the services in cooperation with our partner companies. We see to the functionality of the electricity network, build the electricity network and connections, meter our customers’ electricity consumption and deliver the energy measurement information to electricity suppliers. We renew the ageing electricity network into a weatherproof network and develop smart grid solutions. Elenia has 74,000 kilometres of electricity networks.
Our service business provides customer service and diverse services related to the electricity market to energy companies, takes care of Elenia’s procurements and construction contracting and builds the fibre-optic network and its connections. Through our customer companies, we serve more than one million energy sector customers in Finland. A successful customer experience is the most important goal of our operations. To ensure this, we invest in quality and efficiency by listening to the feedback and wishes of our customers and customer companies. We want to be the most professional and competent service provider in the energy sector. We build a fibre-optic network for the needs of our customers and the developing society.
We renew the electricity market as a pioneer by enabling new technology and service solutions as a part of the energy disruption. The growth of solar and wind power must be coupled with flexible electricity consumption by customers as well as virtual power plants to keep the energy system in balance. We develop service solutions for this need in order to promote the mitigation of climate change. Responsibility is the basis of our operations.
– Elenia Weatherproof as an online map service on ground cable construction in 2009.
– In a decade more than a billion euros in Elenia Weatherproof investments.
– 10,000 man-years of work to our partners during the last decade.
– 3,000 kilometers of Elenia Weatherproof network per year.
– In 2028 75 % of Elenia´s network will be underground cabled.
– Next-generation smart metering for our customers.
– Smart grid enables the use of renewable energy, electricity storage and flexible electricity consumption.
– The reform promotes detachment from fossil fuels to combate climate change.
– In 2010, electricity consumption hourly monitoring first in Europe.
– Elenia Aina digital service: consumption monitoring, limit alarm, invoices, transfer of invoice´s due date, fault report.
– Pilot with customers to test next generation´s smart electricity metering for flexible electricity consumption.
– A study for the functionality of the technology and the needs for development.
SMS Outage Service to our customers first in Finland.
– Elenia´s compensation to customers for outages lasting over 6 hours.
– A standard for reliable electricity distribution entered into Finnish law in 2013.
Our outage map service first in Finland.
– Using automation to improve security of overhead line network.
– Launching compact primary substations.
– Testing smart electricity meters in 2002–2004.
– Smart meters and metering installed for all our customers 2004–2008.
Authorities´ investigation regarding a restriction of 6 hours for outages in densely-populated areas taking place in a decade.