We provide a smooth customer experience

We care about your everyday life

We need electricity at all times in our lives. Our job is to deliver it to you safely and reliably, making sure that we provide you with good service at different stages of your life. Our customer promise is all about making sure that you are happy with our services.

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Elenia Aina makes your life easier

We want to make sure that you can contact us whenever it is most convenient for you. Elenia Aina is an online service that allows you to manage your account with us regardless of the time or the place. Provided free of charge, the service allows you to monitor your electricity consumption to an accuracy of one hour. You can check whether your invoices have been settled or postpone the due date of outstanding invoices. You can view the details of both planned and unplanned power outages and the compensation you will receive for each outage. You can even submit your own fault notifications. Elenia Aina is available in Finnish.
More information about the service

Log into Elenia Aina
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We won’t keep you on hold

We appreciate your time, which is why we keep our customer service response times as short as possible. If all of our customer service agents are busy, you can leave your contact details and we’ll call you back. Our customer service contact details, the status of our customer service queue and the estimated waiting times are all conveniently indicated on our website. This enables you to avoid any queues and call when it is convenient for you.

See the contact information and queuing times
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Book a telephone appointment to discuss your electricity connection

If you are considering a new electricity connection or changes to an existing connection, please book a telephone appointment with us using the calendar function. We will get back to you on the selected date. Before booking, you can use our simple online service to get an estimate of the fee and delivery time applicable to your electricity connection. For instructions on how to get an electricity connection, and to find out more about delivery times and pricing, please visit our page Electricity connections.

Order an electricity connection and book a telephone appointment
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We will keep you up to date on the construction of your electricity connection

Follow the progress of your new electricity connection. Our goal is to make it as easy and stress-free as possible for you to get an electricity connection. Once you have placed an order for a connection, the Elenia Aina service will show you the progress of the construction process, what will happen next and when the project will be completed. If you need any additional information either from us or the partner responsible for building your connection, the contact persons appointed for you are indicated in the service.

See our other customer promises