The purpose of Elenia's Whistleblowing channel is to prevent activities in Elenia Group that violate Elenia's Code of Conduct. Through the Whistleblowing channel, you can express your concerns about activities that you suspect do not comply with the law or Elenia's ethical policies and which could have serious consequences to Elenia, some other organisation or private persons.
Please note that Elenia will not receive customer feedback and complaints related to the service or power outage reports through this Whistleblowing channel. In customer feedback and complaints, you can contact our customer service.
In case of disagreements and similar issues, we encourage you to first contact the person in charge, contact person or supervisor at Elenia who is responsible for the matter to be reported.
The Whistleblowing procedure is technically encrypted and all reports are treated confidentially. Reports can also be made anonymously, in which case the anonymity is ensured throughout the process. The Whistleblowing channel is provided by our third-party partner, WhistleB.
We process the personal information received through the Whistleblowing channel in accordance with data protection legislation. You can find more information about the processing of personal data received through the Whistleblowing channel in Elenia's privacy policy.