Vision
Responsible reformer of energy services and markets
Sustainability is at the heart of our strategy. As a pioneer, we take responsibility, in cooperation with our partners, for the smooth everyday life of our customers and society.
Vision and Mission
Mission
Electrifying life
Strategic goals
We earn our customers' trust and approval
We are the most efficient network and service company in the industry
We promote the mitigation of climate change
We renew our markets and create new business
Success factors
Network business
- We utilize digitalisation in our operational processes efficiently and innovatively
- We improve our security of supply taking into account customer needs
- We strive to influental and customer-minded stakeholder collaboration
- We provide a Smart Grid for our customers and electricity market participants
- We renew the services and practices of the industry together with our partners
Service business
- We provide the best service experience
- We are the most efficient and high quality network builder
- We promote market digitalisation and create new services
Our Values
Elenia's core values are the cornerstone of our ethical and responsible operations. They provide guidelines for our day-to-day work at Elenia. Our core values are:
Responsibility for the future
Sustainability and acting as a forerunner guide our action. We take care of the security of supply and promote competitiveness of society by reconciling social, economic and environmental responsibility. Sustainable development, climate action and biodiversity are the basis of our operations. We strengthen safety and well-being. Skilled and healthy employees are our key to success. We value equality, flexible work and good work-life balance.
Close to the customer
Smooth service is close to our heart. We listen, learn and do what’s best for our customers. We are attentive and present when in contact with customers. We keep our promises. Our customer promises encapsulate our desire to provide quality service. We enable and enrich everyday life.
Open and reliable cooperation
We act transparently to strengthen confidence and trust. We value, respect and treat one another, our customers and our stakeholders equally. Our working community and partner cooperation provide a good environment to do our work. We believe in the power of cooperation.
Courage to renew
The courage to embrace change drives our choices and our work. Our solutions renew the energy sector and services. To develop our services and operations, we need information about and insight into the needs of our customers and society. Courage means openly asking when you do not know, constructively questioning things when you disagree, and responsibly correcting any mistake. Visions are reached collaboratively, as are results.