Elenia to supply KSS Energia with a new customer relationship management solution

Following a competitive tender process, the KSS Energia Group has selected Elenia Oy as the supplier of its end-to-end customer relationship management solution. “KSS Energia is an important new partner for us. Together, we want to create a seamless customer experience for their customers whilst supporting KSS Energia’s business objectives with effective and efficient customer relationship management solutions,” says Ville Sihvola, VP at Elenia.

Elenia is supplying KSS Energia with a new end-to-end customer relationship management solution. The companies have signed a comprehensive partnership agreement covering the service business, which includes a customer information system, a self-service solution for customers, invoicing and debt collection services, as well as customer service and the solutions that support it.

– The energy sector is changing rapidly, and we were looking for a comprehensive solution that would enable us to meet our customers’ growing expectations regarding digital services and a seamless customer experience, explains Tiina Paavola, Head of the Customer Business Unit at KSS Energia.

For KSS Energia, this is a strategically significant project and partnership affecting over 50,000 electricity transmission customers, 3,000 district heating customers and energy solutions customers.

– The partnership with Elenia strengthens our ability to develop even more customer-focused and versatile service packages, particularly in terms of self-service solutions and multi-channel customer service. Together with Elenia we are now building a comprehensive customer relationship management system that supports both current and future energy services, says Tiina Paavola.

Smoother customer experience is our shared goal

Elenia is Finland’s largest service partner for end-to-end customer service solutions in the energy sector, and its solutions are used by several Finnish energy companies.

– Seamless customer journey is built on effective digital services, a good customer experience and efficient processes. We have extensive and solid experience in customer relationship management and in delivering comprehensive service packages to several Finnish energy companies. We are delighted that KSS Energia has placed its trust in us, says Ville Sihvola.

The roll-out of the new management system is scheduled for spring 2027.

– This collaboration brings together strong expertise in the energy sector and an understanding of our customers. We are looking forward to putting these objectives into practice for the benefit of our customers, summarize Tiina Paavola from KSS Energia and Ville Sihvola from Elenia.