Customer service

Man and 2 women working in customer service

Call our customer service

020 690 025
Mon–Fri 8 a.m.–6 p.m.

Calls are subject to a local network charge or a mobile call charge.

Log into the Elenia Aina service

Convenient Elenia Aina at your service  

  • Easily monitor your electricity consumption
  • Activate Kulutusvahti
  • Order a consumption report by email
  • Compare your electricity consumption
  • Keep your invoices safely stored
  • Access information about outages

The service is available in Finnish.

Log into the service

Call Outage service 24 h

0800 100 100

The call is free of charge.

View the outage map

Cable location information

0800 133 544
Mon–Fri 7 a.m.–5 p.m.

The call is free of charge.

At, you can find out the locations of Elenia’s cables, free of charge. Excavation work requires a cable assessment and permission to commence the excavation work.

Tree-felling service

020 586 4060
Mon–Fri 8 a.m.–3 p.m.

Calls are subject to a local network charge or a mobile call charge.

Request the tree-felling service
Asiakasneuvojat keskustelevat toimistossa

Does your request concern network services or electricity sales?

Please get in touch if you have questions about your network service invoices, network service agreement or electricity connection or even electricity measurement.  We will cater for your needs in Elenia’s operational area.

If you are moving house or shopping around for an electricity agreement, please contact your preferred electricity supplier.